Reaffirming its commitment to customer-centric innovation, OPPO India today announced the introduction of Service Center 3.0 Pro, the next generation after-sales network designed to further enrich the ownership experience for today’s modern-day users. With 29 premium centres already operational, OPPO aims to bring 110 new centers across India in 2026.
Going beyond conventional repair and support, Service Center 3.0 Pro brings a hassle-free service experience that prioritises comfort, transparency, and operational efficiency. The upgraded format integrates digital check-in and real-time queue updates to reduce wait times, supported by dynamic digital signage that provides continuous, clear communication throughout the visit. Customers also benefit from face-to-face repair and servicing for their devices, ensuring clarity, authenticity and a more informed service interaction.
The new centres carry a refreshed visual identity that creates a cleaner, more welcoming first impression for customers. The layout has been streamlined with clear service zones and comfortable lounge areas, allowing visitors to navigate the space easily. Smarter use of space introduces multi-purpose work points to improve efficiency without affecting comfort. The centres also include a dedicated product experience zone, giving users the opportunity to explore devices hands-on. The gaming zone provides a relaxed activity area to help make waiting more comfortable. These centers are already operational across 18 states including Gujarat, Maharashtra, West Bengal, Delhi NCR, Kerala, and other key markets, with expansion continuing nationwide.
Commenting on the launch, Mr. Goldee Patnaik, Head of Communications, OPPO India, said, “Customer expectations continue to guide how we evolve our service strategy at OPPO India. With a nationwide network of service centers, we stay closely connected to what our users need from after-sales support. Their message has been consistent: service must be faster, more transparent and supported by simple, technology-led processes. These next-generation centers are built for modern-day users who value efficiency, clarity and a consistent premium experience across touchpoints. As we scale this upgraded format across the country, our focus remains the same—every improvement starts with what our customers tell us.”
OPPO continues to strengthen its consumer commitment through a robust network of over 570+ service centers across 500+ cities, offering support in 19 languages. Free pick-up and drop for repairs, along with a 24-hour turnaround time, remain key pillars of OPPO’s service promise and reinforcing dedication to a seamless and premium after-sales experience. These initiatives ensure minimal downtime, delivering fast, reliable, and hassle-free support to users nationwide.
Technology-Led Efficiency, Human-Centric Care
Aligned with the Government of India’s Right to Repair initiative, OPPO India provides a Self-Help Assistant. It is accessible via various social media platforms (X, Facebook, Instagram), YouTube, website videos, and the MyOPPO App, enabling users for independent trouble shooting.
Support also includes AI-powered chatbots, IVR voice bots, and a multilingual hotline in nine languages—Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam, and Kannada—operating 9 AM to 10 PM daily, including public holidays.
Find and Reno users enjoy priority support through Premium Queue registration. Service benchmarks include six-hour email TAT, two-hour social media response, 92% answered calls in 20 sec, 97% chats answered in 20 seconds.
Building Relationships Beyond Repairs
OPPO India strengthens long-term ownership value through service-led engagement. Service Days are celebrated from the 10th -12th of every month, offering free refreshments, phone cleaning, software updates, screen guards, phone back covers, and attractive repair discounts.
Find and Reno series users receive additional benefits, including free phone covers and screen guards twice a year. Customers can also opt for OPPO Care Protection Plans, available with select new device offers or for separate purchase, covering one-time screen replacement, extended warranty, and protection against accidental and liquid damage.
Prashant Chaudhary
An android fan and A Computer Engineer who fell in love with the world of Internet Marketing. Worked on different SEO techniques for small to large Internet properties at Initial days of my Career. I am in love with my passion for Blogging and running several blogs in variety of category.
